Cancellation policy

At Percent Science, we strive to offer a seamless shopping experience. This policy outlines the cancellation terms for subscriptions, pre-orders, and other purchase options.

1. Subscription Cancellations

If you have subscribed to any recurring orders, you may cancel your subscription under the following conditions:

• How to Cancel: You can cancel your subscription anytime through your account dashboard or by contacting our support team at [your support email].

• Billing & Refunds:

• Cancellations made before the next billing cycle will not be charged.

• If an order has already been processed, the cancellation will take effect in the next cycle, and no refunds will be issued for the current order.

• Reactivating a Subscription: You can restart your subscription at any time through your account.

2. Pre-Order Cancellations

For items purchased on a pre-order basis:

• Cancellation Window: Customers can cancel pre-orders within 24 hours of purchase for a full refund.

• After 24 Hours: If the pre-order has entered processing or shipping, cancellations may not be possible.

• Refunds: If your pre-order is canceled within the allowed time, the refund will be processed back to your original payment method within 5-7 business days.

3. One-Time Purchase Cancellations

For regular, non-subscription purchases:

• Order Cancellation: Orders can only be canceled if they haven’t been processed for shipping.

• How to Request a Cancellation: Contact our support team at cs@percentscience.com with your order details.

• If the Order is Shipped: Unfortunately, cancellations are not possible. However, you may refer to our Return & Refund Policy for available options.

4. Contact Us

For any cancellation-related inquiries, feel free to reach out to our team at cs@percentscience.com or visit our Contact Page.

We appreciate your trust in Percent Science and are here to assist you with any concerns!